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beautique medical spa | personalized treatment for aging skin, acne, sun sports, and many more

Policies & FAQ's

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Getting the Most From Your Beautique Medical Spa Experience

Get the Most out of Your Service.

It seems everyone is chained to their scheduler these days, however, arriving late to your appointment takes away valuable treatment time. We want to be respectful of all of our clients’s time and in order to avoid delaying the next client, your treatment will end on time and you’ll be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting.

Arriving more than 10 minutes late may result in cancellation of your appointment and the you will be  charged the full treatment cost out of respect to our therapists time.

We encourage you to schedule about two weeks in advance or upon checkout of a current service to reserve the most convenient time for your schedule.

While waiting for your turn we ask that you please respect the tranquility of other spa guests and refrain from phone conversations and loud noises that may disrupt others in the spa.

We also ask that you limit that amount of guests that come with you and due to the nature of our services young children may not be left unattended.

New Clients

To our New Clients, “Welcome to our Family!” Chances are we’ve been chatting and texting and can’t wait to meet you in person. Because we are a Medical Spa, all first time clients have what we call “get to know you” welcome forms as well as any consent forms you may need for your service which is why we ask that you please arrive 10-15 minutes before your scheduled appointment so that you can have plenty of time to unplug from the craziness of life, fill out the Get to Know You forms, hydrate and use the powder room before your whisked away for your Beautique transformation.

Cancellations

Some days life gets in the way. We totally get it. If you need to cancel an aesthetic appointment, please contact us a full 24 hours before your scheduled service time and we’ll cancel and reschedule your appointment with zero penalty.

To cancel you may call or text us at 956-664-1234 to let us know that you will need to cancel.  All appointment cancellations with less than 24 hours’ notice may be subject to 100% service fee.  This fee is to compensate our employees for their time and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy. Patients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. 

 

All NO SHOWS will be charged a 100% service fee to compensate our estheticians and medical providers time and to make sure that by limiting no shows you will always have access to your preferred service times.

Gift Cards

Everyone loves Gift Cards and they make the best gifts, but like all gift cards the are non-refundable and cannot be redeemed for cash or gratuities. Gift cards do not have any expiration date. BeautiBucks and other promotional gift cards can will expire.

We are able to keep track of balances so if you were to lose your card, chances are that we can track how much is left. Although not 100% guaranteed, we will do everything in our power to help.

Need a gift card? Purchase yours here http://bit.ly/giftcardM.

Accepted Forms of Payment/Refunds

Because our practice is limited to elective aesthetic medicine, we do not bill insurance. Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of first treatment.

We do not offer financing or payment plans. We do offer Care Credit with 6 months of no interest for charges over $200. Get more info about Care Credit here http://bit.ly/CareCredit2 .

For the best pricing options, we invite you to consider joining one of our BeautiClubs.

All services are final sale, and we don’t offer refunds on services rendered. Aesthetic results are quite variable from person to person and while we do our best achieve the desired outcome if cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results. But we do offer our Happiness Guarantee and while there are no refunds, we will do everything within reason to make sure that you are happy with the service you receive.

*UltraSlim “Lose 2 Guarantee” valid only for your first UltraSlim session. If a package was purchased, the full package price will be refunded to the original payment method.

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 14 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 14 days for the same product only.

We accept cash, personal checks, Visa, MasterCard, Discover, and American Express.

All prices are subject to change without notice.

Prices, Promotions, and Special Offers

We are committed to continuously expand our services to provide you with the most advanced Non-Surgical anti-aging technology.

Although we make every effort to keep our website, Facebook, and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Please note that the promotions can stay in Internet Land for eternity, so we encourage you to look at the expiration dates when coming across one of our special offers.

Special offers and discounts cannot be combined. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.

We recommend that you ask any one of our team members for more details.

Gratituities. Appreciated, but Not Required

Gratuities are always appreciated by our service providers, but because we are a Medical Spa our team does not expect or depend on gratuities. If you would like to give your service provider an additional token of your appreciation that is 100% at your discretion, and are always appreciated by our service providers.

Your referrals and reviews are the highest form of compliments you could ever give any one of us.

Referral Program

Referring your loved ones to us is the highest compliment you could ever pay us and we appreciate your trust in our team.

To show our appreciation for every New Client you refer to Beautique Medical Spa we’ll send you $25 gift voucher for you to use on any purchase you make. You have a full 6 months to use this gift voucher on any service or product of your choice.

Terms & Conditions: Beautique is not responsible for lost or stolen vouchers. There is no cash value and must be used within 6 months from the date you received it You may save these rewards and use them all at once as long as they are still within the valid time frame.

Pre Paid Packages

We love to help our clients get the best pricing possible which is why you can save significantly in a few ways.

  1. Pre – Paid Packages. Our Pre-paid packages usually save our clients up to 20% off services when paid in advance. Service packages and pre-paid treatments (except Laser Hair Removal) must be used within 12 months of the date of purchase or they will expire and the remaining balance turns into store credit. Laser Hair Removal packages must be used within 18 months of date of purchase before they expire and the remaining balance turns into store credit.
  2. Sign up for Allē, Allergan’s Loyalty program. All of our clients are highly encouraged to sign up for Allē to get savings on Botox, Juvederm, Diamond Glow, and Skin Medica. Did you know that as an Allē member you will get points on every service and product you purchase at Beautique Medical Spa? These points can be converted into vouchers to use towards future Allergan service and product purchases. You can join Allē here http://bit.ly/JoinAlle
  3. Join one of our BeautiClubs for the absolute best price and savings on everything we offer. Club Reveal Members get 10% off all services and products. Club Platinum Members get 20% off all services and products. And all Club Members get special Botox pricing every single day.

All expired packages and treatments will convert to an account credit of the original purchase price.

Full Disclosure- AKA Happiness Guarantee

Our #1 goal is for you to be happy with our service and to love your results!

We promise to respect the special trust that you our treasured client have given us. Aesthetics is not an exact science and response to treatments/services will vary from person to person. It’s scientifically impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you.

We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive along with the risks and benefits that can be associated with each of them. Please be assured that our team will only recommend treatments and products that will benefit you specifically, and which are medically appropriate for you. If you have any questions, at any time, please ask! We are here to help! Thank you for allowing us to serve you!

Your Personal Belongings

Personal belonging are the full responsibility of the spa guest and should be kept in your possession at all times. Beautique Medical Spa is not responsible for lost or damaged items.

If we find jewelry items or other personal items left in our treatment rooms we save it for you at the front. If you think you left an item please call or text us at 956-664-1234 to find out if you left your treasure behind.

Patient-Practice Relationship

We love our clients but sometimes we have to reserve the right to refuse service at any time, to anyone, for any reason.

Frequently Asked Questions

What is a Medical Spa

One of our most frequently asked questions is “What is the difference between a Day Spa and a Medical Spa?”

In a Day Spa, treatments are typically provided by people certified in areas like therapeutic massage and cosmetology.

Medical spas, also known as Med spa, and Medi-Spas, blend the best of two worlds – a relaxing spa experience with the procedures and expertise found at a doctor’s office. A doctor oversees the Medical Spa and oversees procedures that fall under the medical realm.

Our team includes our Medical Director, Nurse Practitioners, Clinical Director, and highly experienced Aestheticians all trained under Dr. Manuel J. Sanchez and follow his proprietary protocols which he has perfected since 2002.

Top 5 Most Popular Med Spa Treatments all available at Beautique:
  • Chemical Peels. A chemical peel is a technique used to improve the appearance of the skin on the face, neck or hands. …
  • Aesthetician Services. …
  • Botox and Filler Injections. …
  • Microdermabrasion. …
  • Photo-facial pulsed light (IPL)

 

What are Medical Spa Policies and Why Even Have Them?

Oh those pesky rules. We ask that you consider our policies not as restrictions but as indispensable guidelines, which allow us to provide high standards of service. With regard to appointment cancellation fees, there are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients and patients when they make the appointments.

It really comes down to doing our best to be fair to all of our clients and team members. Thank you for your understanding.

How Do I Make An Appointment?

Scheduling an appointment is easy.

We always encourage new clients to call us at 956-664-1234 because there will be many questions to answer, and we like to help schedule the best service to help clients achieve results.

Established clients are encouraged to schedule their next appointment immediately at checkout because our schedules fill up quickly. Other methods are to make follow-up appointments online . All clients are always welcome to call or text us directly at 956-664-1234. Many clients also use social media to reach out to us.

Upon scheduling your appointment, you will be asked to use a credit card to guarantee the appointment time. You will NOT be charged a fee for the appointment. The only time we charge a credit card on file without a service rendered is if a client simply No Showed to their appointment. The charge for a NO Show to a scheduled appointment is 100% of the service scheduled. The reason we require a credit card to book appointments is to be fair to all clients and service providers. Think about it, you really want to book a service at a specific time but couldn’t because that time slot was already taken. Imagine if you found out later that the person didn’t show up and you could have had that appointment time. Wouldn’t you be upset?

Thank you for understanding our booking requirement.  All booked appointments will be confirmed thru our automated system by text message and email (depending on your preference). Please ensure that we have a correct phone number and email for you.

Scheduling an appointment is your acceptance of these policies.

How Early Should I Arrive to My Appointment?

We recommend that you arrive 10-15 minutes prior to your scheduled appointment (new clients should arrive 20 minutes before). As we are a medical spa, we require new patients to fill out a brief medical history and consent form. If you are scheduled for Dermal Fillers, Botox, laser treatments or special peels, we recommend arriving 15 minutes prior to your appointment so that we can properly prepare your skin for treatment.

Is there anything I should do prior to my appointment?

We ask that Laser Hair Removal patients come shaved before a treatment. It is recommended to shave 1-2 days prior to your appointment.

Discontinue use of any retinol or Retin-A product at least 5 days prior and no waxing or tweezing of the hair for 3-4 weeks prior to a laser hair removal treatment.

Special instructions may be given to you prior to more invasive treatments based on your individual needs.

When you book your appointment you’ll receive an email with pre and post instructions for your specific treatment.

If you have any questions or need anything please call us at 956-664-1234.

Are you ready to get started? Have questions?

Give us a call today to schedule an appointment at our McAllen, TX medical spa.